Strategic Operations Lead, Public Sector

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The Strategic Operations Lead, Public Sector serves as a force multiplier for Socure's Public Sector business, supporting federal, state, and local government agencies—as well as education and healthcare institutions—as they modernize identity verification and combat fraud. Reporting to the General Manager of Public Sector, you'll operate as a strategic partner and chief of staff, driving go-to-market execution, operational excellence, AI-enabled workflows, and cross-functional initiatives that accelerate growth.

Responsibilities

Lead execution of key customer and revenue initiatives, including quarterly business reviews, agency briefings, contract renewals, proof-of-value and pilot readouts, and RFP responses; Support renewal and recompete strategies through pricing analysis, financial modeling, scenario planning, and risk assessment; Identify expansion opportunities through agency, program, and market analysis; Develop executive-ready materials that translate customer, policy, and technical requirements into clear recommendations; Partner across Sales, Solutions Consulting, Customer Success, Product, Revenue Operations, Finance, and Legal to drive execution across complex public sector sales cycles; Own key operating cadences, including deal reviews, forecasting, internal QBRs, leadership meetings, and all-hands; Track priorities, dependencies, and follow-ups while proactively identifying and resolving blockers; Improve reporting, workflows, and cross-functional processes to increase operational efficiency and visibility; Build scalable operating systems, dashboards, AI-enabled workflows, and automation to improve execution; Serve as a strategic thought partner to Public Sector leadership, driving high-impact initiatives from concept through execution; Conduct ad hoc strategic, financial, and operational analysis to support business decisions; Bring structure to ambiguity by balancing strategic planning with day-to-day execution

Requirements

2–4 years of experience (or 1–2 years post-MBA) in a fast-paced, high-performance environment; Strong analytical, financial modeling, and problem-solving skills; Excellent written and verbal communication with the ability to create executive-ready presentations and recommendations; Exceptional project management and stakeholder management skills across cross-functional teams; Ability to manage multiple priorities across long, complex sales and procurement cycles; High attention to detail, sound judgment, and a bias toward action; Ability to bring structure to ambiguity while balancing strategic thinking with execution

Nice to have

Familiarity with government procurement, contracting, RFPs, or regulated industries; Direct public sector experience; Experience supporting RFPs, agency relationships, public sector modernization, procurement, or regulated industries

Benefits

Partner directly with the General Manager of Public Sector and senior GTM leadership; Operate as the strategic right hand and chief of staff to a growing business segment; Build broad experience across strategy, revenue, customer execution, finance, and operations; Help shape one of Socure's fastest-growing, mission-driven businesses; Develop deep expertise in public sector identity, fraud prevention, and digital modernization; Position yourself for future leadership opportunities across strategy, operations, revenue, or general management