Strategy & Operations Intern - Ops Focus

As a Strategy & Operations Intern at finmid, you’ll play a pivotal role in optimizing operational processes and supporting our revenue-driving efforts. Collaborating with cross-functional teams, you will tackle operational challenges, improve internal workflows, and contribute to projects that shape our customer experience and accelerate finmid's growth. This internship intends to equip you with the skills necessary for a successful full-time role at finmid, and we will extend job offers to return full-time for the best performers.

Responsibilities

Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience; Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager; Conduct market research and analyze data to inform strategic decisions and process improvements; Support the optimization of operational workflows to enable scalable growth; Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption; Build foundational skills in analysis, communication, and project coordination

Requirements

Bachelor or Master's in Business Administration, Economics, Finance, or a related field; You have excellent English language skills; You possess exceptional analytical skills and have experience with data analysis tools; You are available to work for 6 months, as a full-time intern (40h/week); You are analytical and enjoy structuring abstract problems into actionable recommendations; You are a fast learner and work well within a fast-paced work environment; You actively help yourself (and others) to be successful; You give and receive open, direct, and timely feedback

Nice to have

Experience in operations, customer service, or a related area

Benefits

Flexible, distributed-first work culture (with a beautiful office in Berlin if you prefer in-person); Access to WeWork offices worldwide; Regular team off-sites across the EU; 30 vacation days per year