Strategy & Operations Manager (Remote)

We’re hiring a Strategy & Operations Manager to drive and elevate provider quality initiatives at Rula through data-driven decision making and high-impact operational programs. This role is designed for a startup operator who loves navigating extreme ambiguity, digging deep into complex datasets, and converting raw numbers into high-impact operational programs. You’ll lead scalable quality initiatives across our provider network by identifying gaps, sizing opportunities, and driving quarterly programs that move key metrics. You’ll partner cross-functionally to align on priorities, execute with rigor, and measure what matters. This role requires strong analytical horsepower, structured problem-solving, and the ability to translate complex data into clear actions. You’ll own initiatives such as psych provider quality reviews, note quality improvements, and AI-powered documentation programs, with a strong bias toward action and measurable outcomes.

Responsibilities

Drive and elevate provider quality initiatives at Rula through data-driven decision making and high-impact operational programs; Lead scalable quality initiatives across our provider network by identifying gaps, sizing opportunities, and driving quarterly programs that move key metrics; Partner cross-functionally to align on priorities, execute with rigor, and measure what matters; Own initiatives such as psych provider quality reviews, note quality improvements, and AI-powered documentation programs; Translate complex data into clear actions with a strong bias toward action and measurable outcomes

Requirements

5+ years of professional experience in highly analytical, fast-paced environments like management consulting, investment banking, or high-growth technology startups; Mastery of Excel or Google Sheets for advanced financial, operational, and statistical modeling; Highly proficient in SQL with comfort independently querying, joining, and cleaning large, messy datasets; Proven track record of not just delivering insights, but successfully executing cross-functional projects that move core business metrics; Highly organized, detail-oriented, and execution-focused; Must be based in United States (currently not hiring in Hawaii)

Nice to have

1+ years of experience in a high-growth health tech startup environment; Experience partnering with clinicians (e.g., psychiatrists, therapists) and translating clinical workflows and quality standards into measurable, data-driven improvements; Familiarity with tools like Salesforce, Looker, or Hex; Experience managing external vendors or partners

Benefits

100% remote work environment; Attractive pay and benefits with full transparency of pay ranges; Comprehensive health benefits (medical, dental, vision, life, disability, and FSA/HSA); 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year; Paid parental leave for all parents; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend including new hire stipend and $50 monthly stipend for internet or cell phone; Wellness at Rula program with year-round wellness initiatives and $50/month wellness stipend