Studio Experience Lead - Manhattan West, NY

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member. This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

Responsibilities

Owning [solidcore]'s client experience acronym, CORE, within the studio; Providing operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs; Managing local client communications via phone and email, and performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and general account management; Interacting with clients and addressing their needs, expectations, and satisfaction levels; Reviewing and responding to client feedback and concerns promptly and effectively; Notifying the Head Coach Community Manager and/or studio management of employee or client concerns; Reporting to Area Manager and assisting with day-to-day studio operations, company-wide strategies, policies, procedures, and maintaining studio cleanliness; Communicating studio issues, events, or schedule changes to clients and team members; Maintaining product knowledge for studio retail operations, including class packages, beverages/towels, and promotions; Addressing maintenance or equipment issues visible to clients; Alerting coaches about client milestones and setting up the celebration board; Educating clients on membership options and owning membership conversion rate and membership mix; Delivering revenue and sales targets and managing outreach and follow-up for client leads; Maximizing in-studio revenue through proactive client engagement; Following up with client lists in Axle to meet monthly sales targets; If applicable, hiring, training, and managing a team of part-time core crew; Coaching [solidcore] classes with a quota of 5 classes per week; Overseeing all operational aspects of the heated modality; Managing full towel service end-to-end, including rotating towels and mats, maintaining storage, and ensuring daily laundry service; Operating and maintaining 20+ radiant infrared panels and optimizing studio temperature for each class; Overseeing studio cleanliness and operationalizing Core Crew to follow cleaning protocols; Coordinating the post-class reset for heated modality sessions, including equipment wipe-down, machine maintenance, and towel and mat turnover; Embodying [solidcore]'s core values and initiatives and holding the team accountable to the same standard

Requirements

High school education, some college preferred; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills and careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time; Passion for fitness, wellness, and the [solidcore] brand

Nice to have

2+ years sales and/or customer service experience; 1+ years coaching experience; MBO experience; Demonstrated leadership and/or team management experience

Benefits

Bonus eligibility based on performance; Monthly cell phone stipend; 401k with employer match; Health, dental, and vision insurance; Flexible PTO; Free drop-in classes at [solidcore]; And more