Summer 2027: IT Services Intern

Amplify is seeking a resourceful and technically minded IT Services Intern to join our team this summer and help us maintain, optimize, and support the technology infrastructure that powers exceptional experiences for the educators, students, and families who use our innovative educational products. This paid, remote 10-week internship offers the chance to make a real impact on products used by millions of students and teachers. Though remote, interns will join a 2-day in-person experience at Amplify HQ in Brooklyn, NY.

Responsibilities

Support the day-to-day operations of IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues; Help identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience; Partner with cross-functional teams to assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows; Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides; Track and manage IT assets, inventory records, and service requests to ensure accurate and up-to-date systems management

Requirements

Current enrollment in an undergraduate degree program, returning to school in Fall 2027; Full-time availability from June 7, 2027, through August 13, 2027; Strong written and verbal communication skills; Ability to synthesize information, identify themes, and communicate insights clearly; Knowledge of and interest in the K–12 education technology field; Authorized to work in the US and reside in the US for the duration of the internship

Nice to have

Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk; Exposure to operating systems including Windows, macOS, and Linux environments; comfort with basic system configuration and administration; Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience; Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations; Excellent interpersonal and collaboration skills with the ability to work across technical and non-technical teams; Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms

Benefits

Paid internship; Direct exposure to IT service management tools, platforms, and best practices used in EdTech; Real-world IT challenges that directly support educators, students, and families; Collaboration with IT, Engineering, Security, and Operations teams across the organization; Contributions to meaningful infrastructure and service improvement initiatives in a mission-driven environment; Mentorship from industry professionals at the forefront of IT services in education technology; Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations; Hands-on training in a fast-paced, agile environment; Opportunities to help shape the reliability, security, and efficiency of the technology infrastructure that powers K–12 learning at scale; Virtual speaker series featuring Amplify executives, additional product demos, and dedicated mentorship; 2-day in-person experience at Amplify HQ in Brooklyn, NY