Supervisor - Facilities (Technical Cleaning)

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - We are building the planet’s most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

The Role

As a key support to the Section Manager, you will oversee the daily operations and shift management of the technical cleaning team. Working closely with Facilities, Automation, and Operations, you will play a crucial role in ensuring the highest standards of cleanliness, safety, and care in high-risk, low-usage areas within the warehouse.

This role requires strict adherence to company policies and procedures, including COSHH, Manual Handling, and Health & Safety regulations. You will also attend annual training on cleaning machinery and commercial equipment. Your primary responsibility is to maintain a clean, well-presented warehouse, focusing on hard-to-reach operational zones while ensuring general cleaning and waste management standards are upheld.

Responsibilities

Collaborate with the section manager to coordinate cleaning tasks and priorities.; Assist in leading the team, providing supervision, and managing team members.; Oversee daily departmental activities and cleaning operations.; Monitor team wellbeing, providing support where possible and escalating concerns when necessary.; Conduct 1-2-1 performance reviews and manage the team using KPIs.; Administer software systems used for scheduling and reporting.; Supervise cleaning shifts across multiple schedules.; Provide technical support across different shifts.; Step in to cover the Section Manager role when required.; Ensure all staff training and equipment maintenance align with company guidelines.; Plan and schedule both routine and reactive cleaning tasks based on business needs.; Liaise with warehouse associates, contractors, suppliers, and internal departments.; Contribute to project work as needed.; Support the wider Facilities team in maintaining warehouse standards.; Conduct spot-checks to ensure work quality.; Maintain service records and manage cleaning equipment in compliance with company policies.; Assist with any operational tasks as required by the business.

Requirements

Minimum of three years’ experience in a warehouse or large-scale facility, managing all aspects of cleaning and waste management to support the site's daily, weekly, and long-term operations.; Background in soft services with relevant qualifications or experience.; Proficient in operating modern cleaning machinery.; Experience using CAFM systems and Microsoft Office 365.; Strong communication skills with the ability to follow and convey instructions effectively.; Solid understanding of industry standards and best practices, including:; The Worldwide Cleaning Industry Association (ISSA) and Cleaning Industry Management Standard (CIMS); The British Institute of Cleaning Science (BICSc); British Standard BS EN 13549:2001 (Cleaning services – quality measuring systems); Ability to work efficiently under pressure in a fast-paced environment.; Adaptable and open to new ideas, with a willingness to adjust to evolving demands and challenges.; Strong problem-solving skills, utilizing expertise and collaboration to find effective solutions.; Independent, self-motivated, and determined, with the resilience to sustain effort and hard work over extended periods.

Benefits

Own it and back yourself - Own the basics, own your role and own the result; Think without limits - Think, think fast, think fearlessly; Be relevant - Relevant to our people, our partners and the planet