Supervisor- Human Resources

About Digital Divide Data (DDD)

Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.

We are seeking a HR Supervisor to oversee day-to-day HR operations, coordinate HR administration, and support employees throughout their journey with us. Reporting to the Senior HR Manager, the Supervisor will help ensure efficient HR processes and a positive employee experience.

Key Responsibilities

1. Recruitment, Selection & Onboarding

2. Employment Contract Administration

- Prepare and issue employment contracts using approved templates and in line with applicable labour laws and internal approvals.
- Track contract expiry dates and coordinate timely renewal reviews and communication of approved decisions.

3. Payroll Administration

- Consolidate and verify monthly payroll inputs, process payroll, and submit it for review and approval within agreed timelines.
- Respond to employee payroll queries promptly and accurately while maintaining confidentiality.

4. Performance Management

- Coordinate the performance review cycles, following up on timely completion of assessments.
- Compile and validate monthly, quarterly, and annual performance scores and prepare reports for management review

5. Employee Welfare, Health & Safety

- Coordinate workplace injury reporting and WIBA claims, liaising with employees, insurers, and the relevant authorities.
- Facilitate the processing of medical expense claims arising from work-related injuries in line with applicable requirements.
- Organize required workplace health and safety training with the relevant teams and qualified providers.
- Coordinate workplace safety inspections, track follow-up actions, and maintain compliance records.

6. Employee Relations & Grievance Management

- Serve as an approachable point of contact for employee concerns, documenting grievances and supporting impartial preliminary fact-finding.
- Facilitate resolution where appropriate and escalate sensitive or complex matters to the Senior HR Manager.
- Coordinate disciplinary processes in line with the Employment Act, 2007, company policies, and fair hearing requirements.
- Maintain confidential case records and report recurring issues to support improvements in the workplace.

7. HR Systems & Employee Records

- Keep employee information and employment status changes accurate and up to date in the HR information system (HRIS).
- Conduct regular data checks to maintain reliable records and support audit readiness.
- Handle employee information securely and confidentially, in line with data protection requirements

Responsibilities

Coordinate recruitment activities, including advertising vacancies, screening applications, and arranging interviews.; Facilitate relevant background checks and academic verifications in line with data protection requirements and company procedures.; Deliver welcoming onboarding and orientation sessions to help new employees settle into their roles.

Requirements

Education: Bachelor’s degree in Human Resource Management, or a related field supported by a recognised professional qualification in HR.; Professional Standing: Membership of IHRM in good standing; Experience: At least six years of progressive HR experience, including 2 years in a supervisory or HRO operations role with responsibility for coordinating team activities.; HR Operations: Demonstrated experience in recruitment, onboarding, employment contract administration, employee relations, and performance review coordination.; Payroll: Hands-on experience preparing, processing, and reconciling monthly payroll, validating statutory deductions, and resolving employee payroll queries.; Labour Law & Compliance: Strong practical knowledge of Kenyan employment laws, fair disciplinary and grievance procedures, data protection, WIBA administration, and occupational safety and health requirements.; Systems & Reporting: Proficiency in HRIS, Microsoft Excel. Experience with PTS and biometric timekeeping systems is an added advantage.; Accuracy & Confidentiality: Strong numerical accuracy, sound judgement, discretion when handling sensitive information, and the ability to maintain complete, accurate, and audit-ready records .; BPO Experience is an added advantage