Supervisor Sales Administration

The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently. The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success. The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks.

Responsibilities

Selects, coaches, and develops staff; Sets clear expectations to inspire and motivate the team; Manages performance; Provides day-to-day oversight to Sales Coordinators; Assists with troubleshooting situations; Provides coaching, feedback and mentoring; Sets team metrics, monitors team performance; Assists with new hire interview process; Provides on-the-job orientation to new Sales Coordinators; Acts as process ownership, partnering with Sales Operations; Identifies opportunities for continuous improvement; Escalates concerns to senior leaders; Assists representatives with development plans; Develops process documents/procedures; Acts as liaison between partner teams and departments; Meets with partner teams to discuss and align on best practices; Handles escalated calls or issues; Develops and grows relationships with key customers/stakeholders

Requirements

Associate's degree or equivalent work experience; 3 years progressive work experience in an Inside Sales and/or Customer Service environment; 2 years’ experience leading or mentoring teams, developing people, or organizing tasks; Excellent verbal and written communication skills; Excellent presentation and customer service skills; Excellent problem-solving skills; Continuous improvement mindset; Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner; Ability to work independently with a high attention to detail; Knowledge of SAP or equivalent ERP system; Knowledge of Salesforce or equivalent CRM system; Ability to build relationships and earn trust; Ability to influence employees to collaborate and achieve goals as a group; Strong conflict management and resolution skills; Knowledge of how to manage process and strategic plans; Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets

Nice to have

Bachelor's Degree; Previous experience managing process and strategic planning; Previous experience using SAP or equivalent ERP; Previous experience using Salesforce or CRM systems; Previous process improvement experience