Support Specialist (gambling)

Enjoy Gaming is a software provider focused on creating high-quality digital entertainment experiences, including Slots and Live Games. Our team brings together experienced professionals in game development, product, and design, driven by a passion for innovation and quality.

At Enjoy Gaming , we value ownership , excellence , and drive . These principles shape the way we work, collaborate, and build products.

Join us and be part of our innovative journey in the gaming world!

We are currently looking for a Support Specialist to join our product team.

Requirements

About you:; Bachelor’s degree or equivalent practical experience; Strong problem-solving and analytical skills; English level: Intermediate+ (written and spoken); Confident PC user with the ability to quickly learn new tools and systems; Ability to work with multiple tasks simultaneously and prioritize effectively; High level of responsibility, attention to detail, and ownership mindset; Customer-oriented with clear and professional communication skills; Nice to have:; Experience working with Jira; Experience using Browser Developer Tools (Network, Console, basic request analysis); Experience in the iGaming / gambling industry; Experience with monitoring tools (Grafana, Google Cloud or similar); Experience working with an admin panel; Experience monitoring production systems and handling escalations; What you will do:; Respond to support requests quickly and professionally; Monitor platform performance and traffic using monitoring dashboards, detect abnormal behavior, and escalate issues to the responsible teams; Investigate and resolve technical issues reported by operators and internal teams using logs and an admin panel; Communicate with internal teams during issue investigation and resolution; Monitor player chats and identify and resolve issues if they occur; Monitor the stability and availability of the production environment 24/7 (12-hour shifts); Report bugs, malfunctions, and unexpected system behavior with clear descriptions and context; What We Offer:; Competitive Salary in EUR: with annual performance reviews to recognize your growth