Supv-Operations

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

Responsibilities

Lead, manage, educate and develop company employees focusing on retention and growth; Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement; Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need; Provide feedback and follow-up with all impacted employees; Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free; Communicate job assignments coordinating with all employees ensuring direction is clear and concise; Monitor service freight and ensure cut time compliance; Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards; Assist customers with rate quotes, claim information and setting appointments; Monitor actual performance data and gather information for reporting; Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met; Identify freight moving at incorrect weight and classification; Ensure all OS&D is identified and processed properly; Perform administrative functions as required; Comply with all applicable laws/regulations, as well as company policies/procedures; Perform other duties as required

Requirements

Must possess high school diploma or equivalent; Must be able to travel as needed; Good written, verbal and interpersonal communication skills; Able to work independently and as part of a team; Multi-tasked oriented and possess good organizational skills; Knowledge of Microsoft Office and Internet

Nice to have

Thorough knowledge of LTL Industry; DOT Rules and Regulations; OSHA Laws; Hazardous Materials Regulations; NMFC and Tariff Rules; company policies and procedures