System Reliability & Support Specialist Sr. - Site Reliability Center

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability and Support Specialist within PNC's Technology organization, you will be based in Pittsburgh, Pennsylvania; Dallas, Texas; Cleveland, Ohio; Birmingham, Alabama; Phoenix, Arizona or Denver, Colorado. Note: This is a 24/7 production support role; hours: 8:00 am to 5:00 pm EST. Once trained, support specialist will follow a team on call schedule which is typically every 3 to 4 weeks. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description: Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Responsibilities

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards; Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability; Incident detection, resolution and/or escalation; Conducts root cause analysis and correction resulting in prevention; Monitors systems availability, performance, and capacity against baseline metrics and reports trends; Reports out information to support stabilization; Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff; Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards

Requirements

University/college degree with 3+ years of relevant/direct industry experience; Comparable combination of education, job specific certification(s), and experience (including military service) may be considered; Bachelors; Additional Technical Experience: OpenShift; Connect Direct File Transmissions; DataPower; Kafka; MongoDB; Linux administration; MQ/RDQM; Oracle Exadata; Micro services; Java; SMTP Gateway - Simple Mail Transfer Protocol (ESP); TOAD - Tool for Oracle Application Developers; VFaaS; QFaaS; Day2 Ops; Certificate Renewals; Dynatrace; Logscale; Big Panda; Tableau reports; GIT; Artifactory; Archer; Bitbucket; F5; Integration BUS (ESI); uDeploy; DNS; Confluence; Loadrunner; Apigee; COBOL; Control Center Application for SFG & NDM (XMS); Jenkins - Integration and Delivery Platform (JNK); MobaXterm; Ping; Python (PAE); Tomcat; vROPS; Entuity; Plato; Competencies: Analytical Thinking; Application Maintenance; Application Programming Interfaces (API's); Decision Making and Critical Thinking; IT Environment; IT Incident Management; IT Service Management (ITSM); IT Standards, Procedures & Policies; Packaged Application Integration; Software Reliability Management; System Development Life Cycle; Technical Troubleshooting

Nice to have

Apache Kafka; Application Development; Business Management; ConnectDirect (Software); Customer Solutions; Design; Group Problem Solving; IBM WebSphere DataPower; Process Improvements; Red Hat OpenShift; Release Management; Software Solutions; User Experience (UX) Design; Certifications are often desired

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year depending on career level