Talent Care Specialist, MSP - Mexico (Remote)

The MSP Talent Care Specialist plays a vital role in supporting the operational success of our Managed Service Provider (MSP) programs. This role is central to ensuring an outstanding experience for our clients throughout the program lifecycle and serves as a critical touchpoint for processing invoices, responding to and resolving other operational queries and concerns, vendor communication, data management, and driving change.

Responsibilities

Process vendor invoices using a variety of client systems; Provide support for invoice-related questions, assisting vendors and hiring managers with inquiries about invoice cycles, deductions, taxes, and discrepancies; Review vendor contracts, process extensions and communicate with vendors on onboarding, rates, compliance and other documentation; Provide consistent positive and engaging experiences to clients, vendors and hiring managers throughout the recruitment process; Promptly respond to requests from vendor partners for invoices and utilize advanced technology portals; Regularly engage in weekly status calls and provide updates, insights, and strategic plans; Consistently meet or exceed weekly targets for invoice processing; Offer support for ad-hoc questions related to the Vendor Management System (VMS), including timesheet support, expense reporting, and system navigation; Maintain data accuracy and consistency within all systems, supervise data entry processes, conduct regular audits, and apply best practices in data management

Requirements

Bachelor's degree or equivalent work experience; 2-3 years of experience in an accounting/procurement role; Excellent communication skills in English; Attention to detail; Technological proficiency; Customer-oriented approach; Ability to act as a change agent; Innovative initiative; Independent operation; Prioritization and decision-making; Multi-tasking and stress management; Data management experience; Intermediate to advanced Excel skills; Ability to travel to the US when required

Nice to have

Broader MSP contract management experience