Team Leader - IT Support (Onsite)

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Responsibilities

So, what are the main responsibilities of a Team Leader in Netcompany?; As a Team Leader, you will:; Provide effective leadership to the Proximity IT Support teams (team size 30+), fostering a motivated, high-performing environment where team members continuously develop their skills.; Manage daily team operations, including shift planning, task definition, and resource usage planning (shifts, holidays, projects).; Conduct regular service reviews, quality control, and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.; Oversee critical support processes, including call handling status, escalation procedures, and problem reporting.; Track activities against operational plans and provide regular, accurate status reports (daily, monthly, yearly) to management.; Manage the change control procedure related to physical IT assets and support methodologies.; Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure, hardware, and support processes.; Act as the final point of escalation for complex user support issues, leveraging technical knowledge gained through previous hands-on experience.

Requirements

What would make you a fit for the role:; Bachelor’s Degree and 7 years of experience as a Team Leader OR Master’s degree, 5 years of experience as a Team Leader.; Extensive experience coordinating and leading Proximity Support teams (on-site IT support).; Proven ability to interact professionally with end-users, senior management, and cross-functional teams.; Strong leadership and project management skills, with a track record of guiding teams through daily operational activities.; Demonstrated resilience and a proactive approach to continuous improvement.; Experience/knowledge of ITIL practices preferably with ITILv4 certification.; Bilingual Proficiency in both French and English.; Prior experience in EU Institutions environment is considered a strong advantage. Work Arrangement: This is a fully onsite position in Brussels.