Team Manager | Luxury Travel Sales | Onsite | Cairo

Sutherland is seeking an experienced Team Manager to join one of our growing Travel programs based onsite in Cairo . We're looking for a leader with a passion for travel along with strong sales leadership experience!

Responsibilities

Lead a team of full-cycle consultative luxury sales consultants; Coach, mentor & develop your team to meet & exceed sales/revenue targets.; Set the path to success by managing performance and service quality to guarantee customer satisfaction; Establish and maintain communication with clients and/or team members, understand their needs, resolve issues, and meet expectations; Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line; Identify the training needs that will equip the staff with fundamental skills and knowledge; Have a thorough understanding of the various system tools and operational procedures utilized within the program; Collaborate with stakeholders on a regular basis for changes on promotions and updates; Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Requirements

2+ years of consultative sales leadership experience in travel, ideally with luxury / high-ticket clients (e.g., travel agency, tour operator, hotel, cruise, or airline companies); GDS experience will be a plus (Sabre/Amadeus); Ability to coach, mentor and develop a team in order to successfully close complex sales and exceed revenue targets (to include up-selling); Deep passion for travel and strong destination knowledge with a desire to help others explore the world; Polished, articulate communicator with emotional intelligence and active listening skills; Strong organization and high attention to detail to manage multiple journeys simultaneously; Self-motivated and performance-driven leadership experience; Comfortable in a dynamic, fast-paced, collaborative environment