Team Member

Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better. The work is physical, the crew is tight, and every shift has a visible result.

Responsibilities

Provide excellent customer service with a friendly and professional attitude; Support sales and membership growth through consistent processes and knowledgeable guidance; Assist with member sign-ups, changes, and account management; Follow company policies related to pricing and discounts; Follow safety procedures and maintain a clean, organized wash area; Assist with vehicle preparation, including identifying preexisting conditions; Operate wash equipment safely and efficiently; Communicate effectively with team members and management regarding operational issues; Engage with customers professionally and encourage Google reviews; Manage member accounts, including cancellations, plan changes, and member experience; Stock and organize detail centers to maintain accessibility and inventory accuracy; Empty trash cans regularly and maintain clean work areas; Maintain vacuum stations by checking for clogs and emptying canisters; Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks; Maintain professional conduct and adhere to uniform standards at all times; Perform opening and closing duties to ensure smooth operations; Clean and maintain the tunnel to ensure safety and operational efficiency; Prepare towels and other necessary materials to support daily operations

Requirements

Physically active and comfortable working outdoors in all kinds of weather; Takes ownership, does not wait to be told twice, and does not leave things half done; Curious and works to figure things out before asking others; Positive, team-first attitude; No experience required, as a 60-day structured certification program is provided