Tech Helpdesk (M/F)

✨ About Voyage Privé
Born in France in 2006, Voyage Privé has grown from an ambitious startup into becoming the Europe's leading travel tech platform. Operating across 9 markets with tens of millions of users, we're not just another e-commerce success story - we're a tech powerhouse revolutionizing online travel.  
What makes us unique? A mission-driven culture where performance meets impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, creating an ecosystem where digital innovation drives both business growth and positive change.  
We're now at an inflection point, upgrading our entire technical foundation with cloud architecture, AI, and real-time systems to become a reference and top-of-mind platform for luxury travel, known by travelers for its for excellent offer and customer experience, and by our providers as a high-performance business development partner.

Responsibilities

This position is ideal for an IT professional looking to develop hands-on technical skills in a dynamic, user-facing environment.; MISSIONS; User Support & Assistance; Provide daily technical support to end users (hardware, software, and basic network issues); Diagnose incidents, investigate root causes, and propose appropriate solutions; Ensure clear, professional written and verbal communication with users; Escalate complex issues when necessary and follow up until resolution IT Asset & Inventory Management; Manage and track IT equipment for a small office environment (laptops, peripherals, accessories); Prepare, deploy, and maintain user workstations (Windows and Apple environments); Ensure proper documentation of assets and interventions Operations, Monitoring & Reporting; Process and monitor daily IT reports and tickets; Maintain accurate documentation of procedures, incidents, and solutions; Report activities, incidents, and improvement opportunities to the IT manager Infrastructure, Projects & Continuous Improvement; Contribute to the maintenance and optimization of the campus IT infrastructure; Participate in IT projects, tool evolutions, and system upgrades; Support project deployment and production rollout; Collaborate with external service providers and internal stakeholders

Requirements

Good working knowledge of operating systems: Windows 10 & 11 and Apple environments; Basic to intermediate experience with Active Directory , Exchange , and Office 365; Understanding of Microsoft command-line tools; Fundamental knowledge of networking concepts and tools (TCP/IP, VPN, Ping, Traceroute, FTP, SNMP, Telnet); Ability to document solutions and procedures clearly; Proficiency in technical English (written and spoken); French proficiency required for daily user support; Strong service and user-oriented mindset; Analytical thinking and problem-solving abilities; Curiosity and willingness to learn and grow technically; Good organizational skills and attention to detail; Ability to work collaboratively within a team and with external partners