Technical Account Manager Architect - Singapore

ClickHouse is one of the most innovative and fast-growing private cloud companies. The Technical Account Manager Architect role will be a member of our Support Services team and Support group, planned to report into our regional Support Engineering Managers. This new role will perform ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. This person can be remote in Singapore, but must be open to regional travel as required for onsite customer visits across the APJ region.

Responsibilities

Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs; Provide architectural, technical, and migration guidance and assistance; Lead projects, escalations, and meetings to enable ongoing user/customer success; Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team; Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans; Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment; Assist with hiring and mentoring new team members; Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

Requirements

Highly technical with a focus on providing useful solutions to our users, customers, and prospects; Great communicator with team members and customers; Consulting, support, and project management skills and background; Some onsite regional travel will be required, estimated currently at up to 35% of the time; 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles; 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS"); Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data; Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers; Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2); Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams; A mindset of teamwork, global engagement, empathy, and solving challenging problems; A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet; Self-driven, curious, and eager to continuously learn and grow

Benefits

Flexible work environment; Healthcare; Equity in the company; Time off; $500 home office setup; Global Gatherings