Technical Account Manager (Technical Advisory)

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Responsibilities

Grow the usage of the Sonar solution within Accounts; Increase the overall Account Sonar maturity; Lower the risk of Account churn or downgrade; Increase Account satisfaction, reduce the number of escalations; Increase the number of Sonar sponsors in the Account; Establish and maintain Sonar as a Trusted Advisor in the Account; Entice Accounts to stay current on an Active version of Sonar, to get maximal value; Influence Sonar roadmap to meet Account needs; Actively listen and formalize Account technical pains or other adoption inhibitors; Work on plans to overcome customer pains and inhibitors; Report product technical or functional gaps internally and advocate for their resolution; Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer; Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem; Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback; Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value; Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account; Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically; Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain; Run Quarterly Business Reviews (QBR) with Account Sales representatives; Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts; Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy; Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity; Track product development within Sonar in order to maintain product expertise

Requirements

Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users; At least 5 years of experience in pre- or post-sales customer-facing activities; High listening skills and the ability to formalize and abstract elements expressed by customers and partners; Excellent presentation skills with strong written and verbal communication skills; Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge; Attention to details; A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations; Autonomy to run your activity/plans with limited supervision