Technical Architect - Business Tools and IT Service Management

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, offering end-to-end Engineering, IT and Business Solutions. It is the largest software development center of Bosch outside Germany, with over 27,000+ associates and a presence in the US, Europe and the Asia Pacific region. The role focuses on end-to-end solution architecture, data flow and system integration, architecture advisory and continuous improvement, modernization and platform transformation, and ITSM and governance alignment.

Responsibilities

Define, design, and govern scalable business solutions by translating requirements into architecture, independent of specific technologies; Develop a strong understanding of end-to-end application and data flows, ensuring seamless integration across systems and identifying optimization opportunities; Provide architectural guidance, technical direction, and improvement recommendations for complex challenges, modernization needs, and future scalability; Lead legacy modernization, migration, and platform standardization initiatives while promoting best practices and reuse of standard capabilities; Ensure architectural decisions align with ITSM processes (Incident, Change, Release, Asset, and Operations Management) and enterprise governance standards

Requirements

B-Tech or MCA or above; 10+ years of experience; Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies; Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments; Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices; Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions; Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation

Nice to have

ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM, or equivalent); Strategic Thinking; Problem Solving & Critical Thinking; Communication & Presentation; Stakeholder Management; Collaboration & Teamwork; ITSM/ITIL Process Transformation