Technical Customer Success Manager (Spanish)

As Technical Customer Success Manager for the Spanish market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.

Responsibilities

Own a portfolio of Spanish SMB customers across their full lifecycle; Build relationships, surface value, and find new use cases for AI agents to keep customers engaged; Support customers in setting up their AI assistant, implement workflows for medium complex cases and coordinate with developers for advanced setups; Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction); Work with a ready-made pipeline and clear playbooks, with room to test own initiatives; Maximize the value generated from each customer in the portfolio; Spot churn risks early and act on them; Manage activity autonomously in HubSpot

Requirements

2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role; Strong technical understanding, comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently; Experience with tools like n8n, make.com, codex or similar; Native or C2 Spanish; Strong English; Comfortable with CRM (ideally HubSpot) and data-driven workflows; Willing to relocate to Vienna for 1–2 months initially; Structured, autonomous, results-driven; Builds trust easily with customers, by phone or video; Takes initiative, tests, iterates

Nice to have

An affinity for tech / AI products; Experience with tools like n8n, make.com, codex or similar

Benefits

Equity; Equipment of your choice; Regular team offsites; Office in Vienna or Barcelona, onsite