Technical Director

When you're building for hundreds of millions of users across a portfolio this broad, the hardest problems rarely stay inside a single team or system. We're looking for a Technical Director to take on those problems across the organization, on our newest, most cross-functional, and most technically demanding efforts. This is a senior individual-contributor role where influence comes from engineering judgment rather than headcount. You'll step into ambiguous, high-stakes initiatives like greenfield platforms, cross-domain architecture, and problems no single team owns yet, set the technical direction, and see them through to durable outcomes. You'll stay hands-on throughout, raise the engineering bar across the teams you work with, and serve as a technical authority that both engineering and the business can rely on.

Responsibilities

Lead the design, planning, and implementation of end-to-end solutions for complex systems that span the organization, from architecture through operations and observability; Spot gaps and opportunities across domains and take the initiative to address them, including work that doesn't yet have a clear owner; Set and enforce engineering standards across multiple teams so we stay consistent in how we design, build, and operate; Weigh functionality against cost, scalability, and long-term sustainability, and make those tradeoffs clear to stakeholders; Partner with product management and business stakeholders to shape roadmaps and keep technical direction aligned with business goals; Define and drive the KPIs that matter for the systems you own, such as error rates, uptime, latency, and resilience, and hold delivery to them; Prototype and evaluate unfamiliar technologies quickly, then coach teams to adopt them well; Mentor engineers, raise the bar in design and code reviews, and act as a bar raiser in hiring; Keep leadership's mental model current by surfacing risks early, communicating clearly across functions, and owning outcomes in fast-moving, ambiguous spaces

Requirements

12+ years building and operating production software at scale, including a track record of owning architecture for a complex product or domain and influencing decisions across teams you don't manage; Strong systems thinking; A solid hands-on technical foundation across programming languages, data technologies, and platform and infrastructure; Fluency in API and data-contract design; Sound engineering economics; High ownership and real comfort with ambiguity; Excellent communication; Bachelor's degree in Engineering or a related field; Experience in a multi-cloud environment; Experience with event-driven architectures, streaming and messaging, and telemetry pipelines at scale; A background working under security, privacy, or regulatory constraints such as PII, identity, or financial and credit data; Familiarity with observability tooling and defining SLOs and alerting; Experience leading through AI-assisted development, with a clear sense of where it speeds you up and where human judgment still has to win

Nice to have

Master's or Ph.D. preferred; Hands-on AWS depth is a strong plus