Technical Field Support, SEA

Technical field support for customer lines in SEA - focus on Automotive OEM, Automotive Components, ACE and Industry. Use combination of technical expertise, problem-solving abilities and effective communication skills internally and externally.

Responsibilities

Technical field support for customer lines in SEA, focus on Automotive OEM, Automotive Components, ACE and Industry; Support new line start-ups/switches; Troubleshooting activities at customer lines; Survey key/strategic accounts and provide continuous improvement suggestions and support; Support customers on-site with immediate troubleshooting and long-term process optimization; Follow up on monthly reports with local teams to secure quality standards and customer expectations; Oversee new line start-ups/switches, make-up calculations, quality/parameter checks and troubleshooting; Support sales and segments in gaining new customer projects; Consult on new-plant layout design and plant optimization initiatives; Evaluate and analyze process data to identify optimization opportunities; Document and interpret technical findings, suggest improvements and share best practices; Provide guidance and training to SEA customers; Prepare, document and share troubleshooting experiences and lessons learned across the region; Manage ad hoc tasks and work closely with SEA sales and segment teams; Drive standardization of line documentation and promote use of digital tools (e.g. Vista, GardoVision); Act as communication link between local and regional teams in English; Communicate identified technology gaps and opportunities

Requirements

Min. Bachelor's Degree (MSc preferred) in Chemistry, Chemical Engineering or a related field; Good verbal and written English skills, fluent in reading, writing and speaking; At least five (5) years experience in Surface Treatment; Strong foundation knowledge in chemical pretreatment processes, customer line, operation and troubleshooting; Strong interpersonal and team collaboration skills; Self-motivated, proactive with a demonstrated ability to work effectively both independently and within a team; Highly flexible to priority change; Very open to business travels >= 70%