Technical Implementation Manager II

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is seeking a Technical Implementation Manager II to join our high-growth B2B vertical. In this role, you’ll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast.

You’ll be hands-on with system integrations, data mapping, testing, payment workflows, and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts.

Responsibilities

Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff; Serve as the primary client contact for onboarding, providing technical guidance and project leadership; Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows; Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms; Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing; Conduct sandbox testing and validation, escalating blockers where needed; Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch; Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle

Requirements

BA/BS degree; 5+ years of proven experience Implementation at a SaaS company, preferably in payments or financial technology; Strong technical acumen and problem-solving skills:; APIs, SFTP, webhooks, JSON and SQL; ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.); Familiarity with payment gateways and tokenization concepts a strong plus; Working knowledge of Netsuite, Salesforce and other software development methodologies; Strong project management skills with the ability to handle multiple priorities.; Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams; In-depth knowledge of payment processing systems and integration methods.; Ability to work cross-functionally and adapt to a fast-paced environment.

Benefits

Competitive compensation; Employee Stock Purchase Plan (ESPP); Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.; Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media; Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates; Be a meaningful part in our success - every FlyMate makes an impact; Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)