Technical Moderator (Contract)

We're looking for a Technical Moderator to serve as the bridge between our Early Access player communities and our development teams. You'll monitor the Steam Community hub and Discord feedback channels, triage player-reported feedback and bugs, package actionable reports for developers, and keep players informed through patch notes and update communications. Target Hourly Rate: $30/hr. (30 hours/week)

Responsibilities

Monitor and moderate player suggestions in the Steam Community and Discord server daily, maintaining an environment that encourages and implements feedback from Early Access players; Gather, triage, and categorize player feedback by separating bugs, feature requests, and help requests to ensure actionable, well-contextualized issues reach the dev team; Log and track reproducible bugs in the Kanban board (normally Jira) with clear descriptions, severity classifications, and reproduction steps; Deliver regular consolidated feedback reports to the development team, surfacing trends and critical issues; Communicate clearly with the community when issues are acknowledged or resolved; Draft and publish patch notes for new content, bug fixes, and balance changes

Requirements

Prior experience on an Early Access title in a community, QA, or production-adjacent role; Familiarity with game development pipelines and what makes feedback useful to a developer; Experience using Kanban boards, ideally Jira, for bug tracking and project coordination; Fluency with Steam Community and Discord server tools, with experience moderating game communities; Strong written communication skills, equally comfortable writing a bug report and a player-facing update

Nice to have

Experience writing patch notes, changelogs, or developer updates; Background in QA, community management, or player support at a studio or publisher; Familiarity with development terminology (builds, branches, regression, etc.); Experience working in Unity and/or Unreal Engine