Technical Ops & Enablement

Our mission is to advance humanity's ability to engineer biology by understanding and improving AI's application to biology use cases such as therapeutics and biosecurity. Hundreds of scientists build benchmarks on Latch's internal evaluation platform, and this role makes sure that platform works for them. This is a hybrid product, operations, and engineering role covering technical onboarding, bug triage and fixes, documentation, beta testing of new features, and adoption tracking. No dedicated frontend, backend, or DBA roles; the engineering team is in-person in San Francisco.

Responsibilities

Own the technical enablement lifecycle for work trials, contractors, hires, and departures; Provision access on day one and revoke it reliably when people leave; Administer Google Workspace, GitHub, Slack, AWS/GCP, VPN, internal systems, and SaaS accounts; Manage groups, permissions, SSO/SCIM, and run periodic access reviews; Manage seats, licenses, admin consoles, and renewals for engineering SaaS; Build automation workflows that remove manual toil from business processes; Enforce device policies, MFA, and least-privilege access; Run offboarding checks, access audits, and collect compliance evidence; Own bug channels, investigate and fix issues, escalate to engineering with context, and keep scientists updated; Make sure every new bioengineer can use the platform confidently within their first week; Partner with engineering on training sessions and Q&As, run beta programs, and track feature adoption; Keep feature documentation up to date and refine processes for communication across a large team

Requirements

2+ years in IT, systems administration, or IT/eng ops at a fast-moving tech company; Hands-on with Google Workspace admin, an MDM (Jamf, Kandji, or similar), and an identity provider with SSO/SCIM; Understand how to automate systems with AI and when not to; Comfortable with Python, Bash, and similar, plus AI and workflow tools; Working knowledge of AWS/GCP IAM and GitHub org admin, and enough engineering ability to read code, reproduce a bug, and ship small fixes; Default to least privilege, can conduct strong access reviews, and have helped collect compliance evidence; Clear communicator who writes docs people actually read and can train non-engineers to use technical products

Nice to have

Experience in biology, bioinformatics, or a lab setting, or prior work in support or solutions engineering for a technical product; SOC 2 or similar compliance experience

Benefits

Base salary $150k-$210k; Performance bonus; Great equity; Unlimited PTO; Every lunch and dinner paid for; 100% premium covered on Cigna platinum health plan ($0 premium, $0 deductible) and 50% premium coverage for dependents; 100% coverage for top-tier Guardian dental and vision plans; Visa sponsorship for most work visas; Relocation assistance; 401(k) plan; Company-sponsored professional development