Technical Program Manager, AI Delivery

We’re seeking an experienced Engineering Program Manager to join Cohere’s customer-facing Engineering Program Management team. We need someone with curiosity, drive, independence, and leadership, who has hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions.

Responsibilities

Communicate: Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and strategic customers and external partners; Optimize: Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration; Plan: Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment; Execute: Ensure on-time delivery, identify development needs, and establish checkpoints for status updates; Problem solve: Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality

Requirements

At least 5 years of experience as an Engineering or Technical Program Manager; At least 2 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions; Curiosity, drive, independence, and leadership; Hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions; Problem-focused and excited by making customers successful; Detail-oriented and extremely self-organized; Ability to enable people and teams around you and capture detailed notes/action items during highly technical meetings and track progress; Bias for Action - execution focused and likes getting things done; Experience working with cross-functional teams to get technical products, services or solutions shipped to internal or external customers; Ability to independently own tracking and reporting across multiple work-streams with owners in different time-zones; Comfortable holding leaders and individual contributors accountable; Assertive while remaining diplomatic; Not afraid to follow up with people to ensure shipping within committed deadlines

Nice to have

Knowledge or experience with LLM training or optimization

Benefits

Weekly lunch stipend of $75/£75 or equivalent in local currency; Full health and dental benefits including separate budget for mental health; RRSP matching, 401K, Pension Scheme; 100% Parental Leave top-up for up to 6 months for either parent; Annual enrichment benefits for arts & culture, fitness/wellness, quality time, and workspace improvement; Education & learning stipend for conferences, courses, and coaching; 6 weeks of paid vacation (30 working days); Budget for traveling to other offices if remote; Annual company offsite; Co-working benefit for those not near an office; $500 home office stipend