Technical Program Manager

Technical Program Managers at PointClickCare are strategic enablers of product outcomes, connecting strategy, delivery, and learning across the product and engineering ecosystem. They orchestrate complex initiatives that span products, platforms, and domains, operating at the intersection of product, engineering, and platform within the Product Operations team.

Responsibilities

Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans; Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities; Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals; Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations; Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices; Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders; Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks

Requirements

Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience; 5+ years of experience leading complex software programs in TPM/EPM or similar roles; 3+ years driving multi-team initiatives across product and platform or infrastructure; Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals; Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents); Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations; Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making; Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains (platform, product, data); Systems-level thinking; Influence without authority; Data-driven mindset; Bias toward action & ownership; Understanding of applied AI concepts; Awareness of responsible and ethical AI practices in engineering environments; Excellent communication skills

Benefits

Retirement Plan Matching (RRSP & 401K); Flexible Paid Time Off; Lifestyle/Wellness Spending Account; Parental & Caregiver Leaves; Fertility & Adoption Support; Continuous Development Support Program; Employee Assistance Program; Learning Programs & Resources; Employee Recognition