Technical Project Manager

We’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States. In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.

Responsibilities

Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes; Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives; Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery; Track project scope and, when necessary, estimate and execute change orders in partnership with the customer; Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed; Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health; Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer; Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities

Requirements

Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience); 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role; Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+; In-depth knowledge of both waterfall and agile project management methodologies and tools; Executive presence with highly developed communication, presentation, and stakeholder-management skills; Proven ability to create structure in ambiguous situations and design effective delivery processes; Experience working with complex, multi-divisional, multi-geographical customers; Up to 10-15% travel for customer onsite meetings

Nice to have

Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred; Exposure to SaaS business models and metrics preferred

Benefits

Performance-based commission; Equity program; Fully covered medical premiums (employee-only); Flexible PTO; 401(k) plan; Dental and vision coverage; Remote work options; $10,000 lifetime fertility stipend; Access to coworking spaces around the globe; Dedicated Recharge Holidays (one long weekend each quarter)