Technical Quality Specialist - Figma Weave (Singapore)

As one of our founding Technical Quality Specialists on the Product Support team for Figma Weave, you'll have the exciting opportunity to help define, build, and elevate this new support function. This team will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma Weave experience for all customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Product and Engineering. We are looking for a Technical Quality Specialist who is an advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma Weave. This is a full time hybrid role based out of the Singapore hub.

Responsibilities

Develop expertise in Figma Weave's products and the journey of customers, from Product Designers to Developers, to accurately diagnose sophisticated bugs; Interact with Figma Weave customers daily via email and the forum, taking ownership over complex problems; Troubleshoot complex customer inquiries to identify root causes, effectively communicate, and report bugs to Engineering teams; Serve as the designated point of contact for critical technical issues raised by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution; Make recommendations for tooling and process improvements that help the team better manage and diagnose bugs within Figma Weave; Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists; Act as the voice of the customer by identifying trends and communicating insights to Product and Engineering partners to advocate for bug fixes, process improvements, and feature enhancements; Keep the broader Product Support team up to date on current high-priority bugs and fixes implemented in Figma Weave

Requirements

2+ years of experience working in a QA or Support environment for a technical SaaS product; Troubleshooting and debugging experience across multiple platforms; Consultative communication skills with the ability to tailor a message for your audience, translating complex technical concepts into concise explanations for both technical and non-technical stakeholders; Resilience and adaptability, motivated by experimenting, building, and working across teams, and confident navigating times of change and ambiguity; Strong testing experience; Comfort collaborating when priorities move quickly and the path forward is often ambiguous; Demonstrated leadership, technical competence, and a passion for quality

Nice to have

Japanese a plus, but not essential