Technical Service Specialist, WI

Now hiring! Technical Service Specialist – Wisconsin. Located in the state of WI or close (Remote). We are looking for a Technical Service Specialist to join our Sales team in WI. As a Technical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within your territory.

Responsibilities

Providing technical support and service to key customers at their facility; Fostering a safety mindset and acting as a safety ambassador for customers; Completing required Surventis compliance trainings and technical training using the Surventis/Chemetall CL3 platform, in-person live training and adjacent technical seminars; Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work and participation in plant functions such as system clean outs, team audit meetings, process analysis and inventory management; Planning service visits to bring value to the customer and develop relationships with key stakeholders; Communicating through written service reports with clear action items and findings, loading service reports into Salesforce and notifying key stakeholders; Participating in business reviews to reinforce the value proposition; Setting up each account with proper process instructions for the chemical process supplied by Surventis/Chemetall; Educating customers on proper handling of chemicals, reagents and sample submission procedures; Assisting and facilitating installation, troubleshooting and training on process equipment provided to the account; Identifying opportunities to add business in concert with the Technical Sales Representative

Requirements

Ability to learn new skills and techniques associated with different product applications and chemical programs; Ability to work autonomously, perform job responsibilities, and make consequential decisions without the need for continual direct supervision; Understanding of the chemical process, knowledge of Manufacturing Plant operations and the importance of safety; Troubleshooting and problem-solving skills with an analytical mindset; Inventory management/control and product ordering; Relationship management experience, building and strengthening relationships with customer's technical department; Excellent communication skills, both verbal and written; Basic computer skills (MS Office Products, Salesforce, etc.); Ability to work collaboratively with internal and external teammates (Surventis-Chemetall and customers) to execute established account strategy and achieve established goals; Ability to lift 50lbs and stand for long periods of time; Travel 50-75% with occasional overnight travel within your territory

Nice to have

Bachelor's degree in chemistry or chemical engineering is preferred (High School diploma or associate degree with more experience also considered); Minimum of 1 year of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications is preferred (fresh undergraduates with chemistry backgrounds also considered); Knowledge of product applications such as metalworking fluids, paint pretreatment, e-coat

Benefits

Incentive bonus plan; Company car; Laptop; Phone; All travel expenses covered by the company