Technical Services Engineer III

As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Responsibilities

Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends; Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance; Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support; Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication; Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment; Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders; Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams; Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization

Requirements

Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience; Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity; Strong understanding of the design, implementation, and support of client solutions on SaaS platforms; Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools; Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable; Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges; Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach; A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone; Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment

Nice to have

Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus

Benefits

Flexible Working: Responsible PTO policy; Health and Wellness: up to 12 fully covered therapy/coaching sessions per year with additional dependent coverage and monthly gym reimbursement; A Stake in Our Growth: Restricted Stock Units (RSUs) with 3-year vesting schedule pending Board approval; Investing in Your Growth: free Coursera subscription and PXA courses; Parental Support: 26 weeks fully paid leave for primary caregiver and 13 weeks for secondary caregiver; Technology Financial Support: technology stipend and monthly internet allowance