Technical Services Product Manager

Pax8 is seeking a Product Manager (Technical Services) to bring product thinking to Technical Services, the company's internal IT organization responsible for much of the technology and services its people use to get work done. The role focuses on creating clear roadmaps, understanding internal customer needs and helping technical teams focus their capacity on the work that delivers the greatest business value. The role is remote across the USA and is not a traditional software product management role.

Responsibilities

Build meaningful technology roadmaps connecting business goals, internal customer needs and technical realities to strategy; Turn competing demands into clear priorities and apply business judgment when demand exceeds capacity; Become a trusted partner to the business by building relationships across Pax8 and understanding internal customer challenges; Balance strategic work with urgent and unexpected demands; Translate desired business outcomes into well-defined product work, including backlogs, user stories and epics; Create visibility and confidence through roadmaps, metrics and clear communication on progress, capacity, priorities and delivery expectations; Use AI-enabled tools to improve product workflows and reduce lower-value administrative work

Requirements

Substantial product management expertise, with experience turning complex customer or business needs into clear priorities and roadmaps; Proven roadmap ownership, including connecting individual initiatives to broader business strategy and desired outcomes; Strong business judgment, particularly when balancing high demand against limited team capacity; Excellent influencing and negotiation skills; Demonstrated stakeholder management across different functions and levels of an organization; A practical understanding of Agile ways of working, including managing and continually refining backlogs; Strong analytical and problem-solving skills; Technical fluency to collaborate credibly with technical specialists without needing to own or dictate the solution; Experience with product workflow platforms such as Jira, or the ability to become productive with them quickly; Curiosity about AI-enabled ways of working; You must hold valid right to work in USA

Benefits

401(k) with Company Match; Medical, Dental & Vision Coverage; Employee Assistance Program (EAP); Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance; Flexible Open PTO; Paid Sick Leave; Paid Parental Leave; RTD EcoPass (eligible Colorado-based employees); Access to internal development hub, Learning & Development trainers, AI powered tools and mentors