Technical Support Engineer

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

Responsibilities

Troubleshooting complex customer environments; Educating customers on system installation and configuration; Collaborating with Engineers to identify and resolve bugs; Providing crucial feedback to Product Management to drive product improvement; Creating knowledge base articles; Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues; Provide best practice design, installation, and configuration expertise to enterprise customers; Communicate technical matters to customers both orally and in writing; Own customer issues from creation to resolution; Collaborate with Engineering and Product teams to test new products and identify bugs; Write technical knowledge base articles and whitepapers; Staying up to date on the latest products and industry technologies; Build tools and processes that will scale

Requirements

Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university; Ability to communicate complex technical matters both orally and in writing; Demonstrated problem-solving skills and attention to detail; Ability to work within a team environment; Willing and able to work on-site in San Mateo 5 days per week

Nice to have

Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus; Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Benefits

Tailored healthcare programs; 100% employee premium coverage under at least one plan and 80% family premium coverage; Nationwide medical, vision, and dental coverage; HSA with annual employer contributions and FSA; Expanded mental health support; Paid parental leave and fertility benefits; Paid holidays, extended holidays, flexible PTO, and personal sick time; Professional development stipend; Fertility stipend; Wellness/fitness benefits; Healthy lunches provided daily; Commuter benefits; Employment visa sponsorship