Technical Support Engineer

The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies. The Technical Support Engineer will support a CCM affiliate company.

Responsibilities

Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues; Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams; Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems; Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures; Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements; Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems; Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner; Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies

Requirements

Bachelor's degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience; Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting; Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems; Knowledge of programming languages, operating systems, and software applications relevant to the role; Excellent communication and collaboration skills; Excellent problem solving skills

Benefits

Competitive compensation plan; Medical, dental, and vision insurance; 401K; Company-provided short-term disability; Employee assistance program; Wellness program