Technical Support Representative 1

As a Technical Support Representative at Dexcom, you will interact with patients, parents, and caretakers for people affected by diabetes that use Dexcom products. You will provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended. Working in a dynamic environment with a dedicated and focused team, you ensure a high-quality experience for each patient.

Responsibilities

Respond to customer product inquiries via telephone or written internet-based email and chat sessions; Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters; Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action; Document customer information and recurring technical issues to support product quality programs and product development

Requirements

Experience working in a Contact Center; Willing to work on a hybrid/flex work arrangement; At least college level education; Typically requires 0-2 years of related experience; High school diploma/certificate or equivalent

Nice to have

Preferably with technical background; Interpersonal skills and technical product knowledge

Benefits

A full and comprehensive benefits program; Growth opportunities on a global scale; Access to career development through in-house learning programs and/or qualified tuition reimbursement; Front row seat to life changing CGM technology