Technical Support Specialist (French Speaker)

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Responsibilities

Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services; Become an excellent communicator while mastering problem-solving skills; Work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners; Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider One platform; Contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings; Meet important SLAs like response time and the lead time for issue resolutions

Requirements

Have a Bachelor's Degree in Business, Communication, Programming, or Engineering related fields; Have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams; Work with French clients; Have fluency in written and verbal French and English; Have a high sense of responsibility and accountability; Able to provide timely responses and follow up systematically; Natural problem solver with a positive attitude and love for helping others succeed; Have good debugging/troubleshooting skills

Nice to have

Turkish is a plus; HTML, CSS, or other programming languages, would be a plus

Benefits

Monthly meal allowance; Comprehensive private health insurance; Yoga classes, running and cycling clubs, and nutrition workshops; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Diverse team with 50+ nationalities; Eligibility-based ESOP shareownership; Referral bonuses; Volunteering and purpose-driven social impact projects; Global retreats and team-building activities