Technical Trainer- Internal University

The Technical Trainer - Internal University position builds and sustains a scalable, high-impact technical training program by designing and governing the Internal Technical University—ensuring consistent development of role-based proficiency, and long-term capability across the Aftermarket organization. This role creates value by transforming service demands, technical complexity, and performance gaps into structured learning paths and certifications. The Technical Trainer – Internal University is responsible for designing, managing, and growing internal technical expertise. This includes building structured curricula, certification frameworks, and role-based development pathways.

Responsibilities

Technical University Strategy & Program Ownership; Curriculum Design & Development; Certification & Capability Validation; Training Needs Analysis (Demand & Performance Driven); Knowledge Governance & Standardization; Integration with Service Delivery Model; Measurement & Continuous Improvement; Cross-Functional Partnership (Engineering, Support, Field, Ops); Enablement of Trainers & Leaders

Requirements

Bachelor’s degree or equivalent experience in technical, engineering, Learning and Development or related field; 6–10+ years of experience in technical support or field service; training, curriculum development, or capability building; Experience designing structured training or certification programs; Strong understanding of principles of Adult/Technical Learning; Diagnostic troubleshooting; Service operations and contact center environments; Instructional design and curriculum development expertise (ADDIE model); Audio/Video/eLearning Authoring tools (Storyline, Rise, Captivate); Strong technical knowledge and diagnostic capability; Strong cross-functional collaboration and influence; Program management and organizational skills

Nice to have

Experience building structured learning programs; Administration/Coordination of learning management systems (LMS); Experience with certification frameworks and competency models; Exposure to KPI-driven service environments; Lean / continuous improvement experience; Experience in aftermarket, foodservice, or equipment-based industries

Benefits

Medical, Dental, Vision, and Prescription Drug insurance plans; Access to a Health Advocate; Tax advantaged spending accounts for health and dependent care expenses; Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning; Generous paid time off for personal use, holidays, and parental leave; Company-sponsored life insurance; 401(k) with fully vested company match; Financial and retirement advising