Technical Writer-Editor

About Greenflux
Greenflux is a leading provider of EV charging software and solutions. Over the years, our platform has evolved with many powerful features which demands clear, structured, and user-friendly documentation available for customers to fully utilize these capabilities.
We are looking for a skilled Technical Writer to bring clarity, structure, and consistency to our technical and functional product documentation and help unlock the full potential of our platform for customers.

Role Overview
As a Technical Writer, you will be responsible for transforming complex product functionality into clear, structured, and user-friendly documentation. Your work will directly impact customer adoption, reduce support dependency, and improve the overall product experience.
You will collaborate closely with Product Owners, Engineers, Customer Support, and Customer Success teams to create high-quality documentation that is accurate, consistent, and easy to navigate.
Technical writers act as a key bridge between product, development teams and end users, translating complex concepts into clear documentation such as product guides, user manuals and knowledge base content.

Key Responsibilities
Documentation Strategy & Structure

- Define and implement a documentation framework and structure for all product-related content

- Establish style guides, templates, and documentation standards to ensure consistency across all materials

- Design and maintain a centralized documentation hub / knowledge base

Content Creation

- Develop and maintain:

- User guides and feature documentation

- Customer-facing manuals and onboarding materials

- FAQs and troubleshooting guides

- Release notes and feature updates

- Translate complex technical information into clear, concise, and accessible content for non-technical users

- Write step-by-step workflows that help customers effectively use product features

Collaboration & Information Gathering

- Work closely with Product, Engineering, and Support teams to gather accurate information

- Interview subject-matter experts (SMEs) and validate content for accuracy

- Align documentation with product releases and roadmap changes

Content Maintenance & Governance

- Audit existing documentation to identify gaps, inconsistencies, and outdated information

- Continuously update documentation to reflect product changes and releases

- Ensure content is version-controlled and remains relevant over time

Quality & Usability

- Ensure all documentation is:

- Structured and easy to navigate

- Consistent in terminology and tone

- Optimized for customer understanding and usability

- Review and edit existing content for clarity, accuracy, and completeness

Leveraging AI for Documentation Efficiency

- Identify areas in the documentation lifecycle that can be automated or augmented using AI

- Actively Leverage AI tools to:
o Generate first drafts of documentation from product specs, devops tickets, release notes etc
o Integrate AI and automation to identify, capture, and document product and platform changes from development and release processes
o Summarize technical inputs into structured, customer-friendly documentation
o Convert engineering language into clear, user-facing content

Key Outcomes (Success Metrics)

- Reduction in customer support queries related to product and feature usage

- Improved customer onboarding experience

- Increased adoption of existing product features

- Fully structured, searchable, and up-to-date documentation repository

Requirements

Core Skills; Proven experience as a Technical Writer or Technical Documentation Specialist; Ability to simplify complex technical concepts for diverse audiences; Strong understanding of information architecture and structured documentation; Excellent writing, editing, and proofreading skills; Experience with actively configuring and using AI tools like Microsoft Copilot, Miro AI and Notion AI to automate workflows; Technical & Product Understanding; Experience working with software products (SaaS preferred); Ability to quickly understand product features and technical workflows; Familiarity with documentation tools (e.g. Notion); Collaboration & Communication; Strong stakeholder communication skills; Experience working closely with engineering, product and customer support teams; Ability to ask the right questions and challenge unclear requirements; Nice to Have; Experience in developer documentation or API documentation; Background in EV, energy, or mobility domain; Experience setting up documentation systems from scratch; Basic UX writing or content design experience; What Success Looks Like; Within the first 3–6 months, you will:; Establish a clear documentation structure and standards; Audit and reorganize existing documentation; Deliver high-quality, customer-facing documentation for key product areas; Enable internal teams to contribute to documentation in a structured way