Technician II - Ambulatory Pharmacy

Responsibilities

Responsible for creating a patient profile in the pharmacy information system; Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions; Responsible for entering all new patient prescription information into the pharmacy information system; Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists; Participates in achieving business goals and metrics for the Ambulatory Pharmacy; Retrieves and prepares the medication for pharmacist review and verification; Prepares inventory reports for pharmacist review to purchase; Submits, receives, and places inventory in stock; Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff; Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate; Assists Pharmacist by providing required information for therapeutic consults with patients; Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues; Supply and monitor ambulatory dispensing robotic technology; Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program; Performs related duties as assigned

Requirements

Minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required; State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements; Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license; Ability to communicate effectively both orally and in writing; Ability to work quickly and accurately under time and volume constraints; Strong interpersonal skills; Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction; Familiarity with pharmaceutical products, services and drug interactions; Strong organizational skills; attention to detail; Good analytical skills

Nice to have

Bachelor's degree program

Benefits

Medical, dental, and vision care; Comprehensive suite of benefits that focus on physical, emotional, financial, and social aspects of wellness; Support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave; Training programs and professional development resources; Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities