TechOps Site Support

As part of the TechOps team, you will design, build, and support a first-class computing environment that keeps our business secure and our employees productive. In this role, you will be the backbone of our in-office technical experience. By ensuring our conference rooms, networking systems, and daily workplace tools run smoothly without interruption, you enable every employee to focus on expanding financial access for everyone. You will start by mastering site support and AV infrastructure, with opportunities to take on broader operational projects, deepen skills in identity and access management (IAM), and step into enterprise IT systems engineering or TechOps management. Learning opportunities include administration and configuration of cloud identity platforms like Google Workspace or Okta, device management using MacOS MDM tools (such as Iru), advanced enterprise network architecture, and automation of user lifecycle and access control.

Responsibilities

Ensure audio-visual (AV) systems in conference rooms and shared office spaces function flawlessly; Directly troubleshoot and resolve issues with printers, monitors, keyboards, and other office desk peripherals; Track and manage on-premise IT and AV inventory (including Google Meet hardware and Apple laptops); As time permits, assist with non-office and remote technical support requests

Requirements

Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems; Experience assisting presenters and running live support for small and large-scale meetings; Hands-on experience with basic network infrastructure and office hardware troubleshooting; Strong problem-solving skills with a collaborative, user-focused mindset

Benefits

Comprehensive benefit plan including medical, dental, vision, and 401(k); Additional compensation in the form of equity and/or commission depending on the position