Telecommunication Specialist

This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications Manager. The position will require basic to highly complex technical support in the following areas: Five (5) years of audio video conference management and support using Webex. Provide endpoint support, assisting users with basic to complex audio video support. Five (5) years of telecommunications experience including switches, routers, Centrex systems, Voice over Internet Protocol (VOIP), and five (5) years of iOS experience, cellular network operations utilizing Workspace One/Airwatch. Five (5) years of project stakeholder experience will include small to large-scale projects. This will require good verbal and written communication skills and the ability to build strong professional relationships with customers throughout the agency. Maintains a high level of productivity and has excellent organizational skills. Webex Hub Professional training and certifications will be required and must be completed within 60 days after the start date. Travel to agency locations will be required for technical support, equipment installs, and training.

Responsibilities

Provide endpoint support, assisting users with basic to complex audio video support; Support telecommunications including switches, routers, Centrex systems, Voice over Internet Protocol (VOIP), and iOS, cellular network operations utilizing Workspace One/Airwatch; Project stakeholder experience for small to large-scale projects; Build strong professional relationships with customers throughout the agency; Maintain a high level of productivity and excellent organizational skills; Travel to agency locations for technical support, equipment installs, and training

Requirements

Five (5) years of audio video conference management and support using Webex; Five (5) years of telecommunications experience including switches, routers, Centrex systems, Voice over Internet Protocol (VOIP), and five (5) years of iOS experience, cellular network operations utilizing Workspace One/Airwatch; Five (5) years of project stakeholder experience will include small to large-scale projects; Provide endpoint support, assisting users with basic to complex audio video support; Good verbal and written communication skills and the ability to build strong professional relationships with customers throughout the agency; Maintains a high level of productivity and has excellent organizational skills; Webex Hub Professional training and certifications will be required and must be completed within 60 days after the start date; Travel to agency locations will be required for technical support, equipment installs, and training