Telephone Operator

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Responsibilities

Answer all incoming calls promptly, courteously, and professionally.; Handle internal and external calls and direct them to the appropriate departments or extensions.; Take and relay messages accurately and ensure timely delivery.; Provide information to guests regarding hotel services, facilities, and local attractions.; Handle wake-up call requests and ensure they are delivered on time.; Log and report any phone system faults or issues to the IT or maintenance team.; Maintain updated directory of hotel staff and departments.; Assist in emergency situations by following the hotel’s communication procedures.; Uphold confidentiality of all guest and staff information.; Support Front Office operations when required.

Requirements

Previous experience as a Telephone Operator.; Excellent communication and telephone etiquette skills.; Fluent in English, additional languages are an advantage.; Strong organizational and multitasking abilities.; Basic computer skills and familiarity with telephone systems.; Pleasant, professional voice and demeanor.

Benefits

Competitive salary package - AED 1,900; Service Charge Average - AED 700; Accommodation and transportation provided (Al Khail Gate); Duty meals provided; Medical insurance provided; Annual leave and biennial flight ticket as per company policy; Career growth opportunities within the organization