Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Banking organization, you will be based in Peru, IN. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet; Processes a variety of customer interactions; Educates customers on alternatives available for their financial interactions; Identifies banking opportunities during the customer interaction and refers as appropriate; Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff; Performs lobby engagement activities to connect with customers and position PNC products to meet their needs; Educates customers on options for managing financial transactions by leveraging technology, tools and resources; Applies product and procedural knowledge to solve customer's problems; Adheres to all policies and procedures, demonstrating sound judgment within established limits; Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Requirements

Accuracy and Attention to Detail; Addressing Customer Needs; Banking Products; Digital Awareness; Effective Communications; Fraud Detection and Prevention; Managing Multiple Priorities; Matrix Management; Problem Solving; Understanding Customer Needs; Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. No Degree; No Required Certification(s); No Required License(s)

Nice to have

Accountability; Banking; Client Loyalty; Customer Experience (CX); Customer Service; Identifying Opportunities; Leveraging Technology; Proactive Sales

Benefits

medical/prescription drug coverage with a Health Savings Account feature; dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level and years of service