Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations.

Responsibilities

Deliver exceptional customer experiences; Help customers find the right products and services; Be the go-to tech expert; Provide informed guidance and solutions; Use consultative selling skills to meet and exceed sales targets and KPIs; Collaborate with your team to create a welcoming environment and achieve store goals

Requirements

Great Communication Skills; Solution-Oriented Approach; Sales Drive; Passion for Learning; Resilience and Positivity

Nice to have

Customer-Facing Experience (previous experience is a plus but not required)

Benefits

12% Superannuation; Variable Remuneration (if eligible, first 2 months guaranteed); 30% off Telstra services; Exclusive offers with over 240 brands and partners; 16 weeks paid parental leave; Telstra Extra Day Off; Gender affirmation leave; Cultural Leave; Blood Donor Leave; Ability to purchase up to 4 weeks additional leave; 17,000+ learning programs with LinkedIn Learning; Future Ready career development program; Flexible working hours; Monthly performance rewards and recognition programs; Inclusive culture