Telstra Retail: Full Time Customer Service & Sales Consultant MIDLAND

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs; Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions; Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs; Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals; Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues

Requirements

Great Communication Skills; Solution-Oriented Approach; Sales Drive; Passion for Learning; Resilience and Positivity

Nice to have

Previous customer-facing experience

Benefits

30% off Telstra services and exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; gender affirmation leave; Cultural Leave; Blood Donor Leave; ability to purchase up to 4 weeks of additional leave; Access to over 17,000 learning programs with LinkedIn Learning; Future Ready career development program; Flexible working hours; Performance rewards and recognition programs; Inclusive and diverse culture; Superannuation (12% included); Penalty rates for weekday evening, Saturday, Sunday and public holiday hours