Telstra Retail: Full Time Customer Service & Sales Consultant SOUTHLAND

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues; Create positive experiences through effective communication and adherence to retail standards; Deliver exceptional customer experiences; Stay up-to-date with the latest gadgets and services and offer informed guidance and solutions; Use consultative selling skills to meet and exceed sales targets and KPIs; Collaborate with the team to create a welcoming environment and achieve store goals

Requirements

Great communication skills; Solution-oriented approach; Sales drive; Passion for learning; Resilience and positivity

Nice to have

Previous customer-facing experience

Benefits

Annual fixed remuneration of $73,550 per year including 12% superannuation; Penalty rates for weekday evenings, Saturdays, Sundays and public holidays; 30% off Telstra services; Exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; Gender affirmation leave; Cultural Leave; Blood Donor Leave; Option to purchase up to 4 weeks of additional leave; Access to over 17,000 learning programs with LinkedIn Learning; Future Ready career development program; Flexible working hours; Performance rewards and recognition programs