Temporary Contact Center Specialist (12/14/2026 - 04/30/2027)

This position is under general supervision, moderate decision-making, guided by policy and focused on daily operations with a direct impact on client retention, works in a contact center environment and is responsible for supporting and meeting the service needs of all clients, their employees, and internal service and sales team members who seek information from the Insperity Contact Center. Resolves a high volume of issues and inquiries by taking ownership and coordinating with other internal departments or external vendors as necessary to obtain favorable resolutions.

Responsibilities

Maintains Insperity customer service standards to ensure customer satisfaction; Serves as the primary point of contact for clients and worksite employees relative to their personal health benefits, web support, employment verification, and Section 125; Maintains the expected Insperity service quality and achieves consistent productivity levels according to established KPI metrics; Determines client or worksite employee needs and engages in a way that personalizes the experience for the worksite employee; Ensures correct correlation between inquiry and solution and providing accurate information; Documents, forwards, as needed, and follows up on issues requiring supplemental resolution support; Supports accurate documentation in Salesforce of all participant interactions, including calls, chats, emails and issue resolutions, as directed by Contact Center Leadership; Follows all rules and regulations as professionally applies to HIPAA and maintains compliance with training requirements regarding HIPAA regulations; Maintains compliance with all employee/employer regulations as required; Uses sound troubleshooting skills, coordinates with appropriate resources, and works to resolve customer issues promptly and efficiently; Implements feedback and coaching to enhance customer service skills; Provides support to other inbound queues as required, based on volume; Ensures compliance with expectations of the role as defined by KPI, QA, and Training; Provides level-one support for benefit-related questions (health benefits skillset); Provides level-one support for 401(k)-related questions via phone, email, and chat; Assists client and worksite employees with level one service requests or escalates through proper escalation procedures according to priority; Provides general verification of employment information

Requirements

High School Diploma or equivalent is required; Three to five years of experience in contact center environment is required; Proficiency with Word, Outlook, and Excel and demonstrated ability to learn other software application programs as needed; Experienced in handling high call volume in an efficient and timely manner; Demonstrates excellent verbal and written communication, interpersonal and customer service skills with strong organizational abilities; Strong problem-solving skills; Demonstrated skills in communicating effectively, using tact and discretion, developing interpersonal relationships, and ability to collaborate with a team

Nice to have

Two years of experience in defined field or skillset preferred

Benefits

Flexibility: over 80% of Insperity's jobs have flexibility; Career growth: continuous learning programs, mentorship opportunities and ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health & wellness support; Paid volunteer hours