Therapy Coordinator

Location: Box Hill

Job Description
About the Role
As our Therapy Coordinator, you will sit at the heart of our clinic, ensuring families receive a warm, seamless, and supportive experience from their very first contact with us.
Your work will be highly customer‑facing, involving regular communication with parents, caregivers, and external providers. You’ll coordinate schedules, manage therapy plans, support NDIS‑related administration, and oversee key operational processes in a dynamic, fast‑moving environment.
Success in this role comes from being organised, adaptable, and confident juggling competing priorities while maintaining a calm, friendly, and professional approach.
Your Key Responsibilities
- Coordinate and optimise therapist schedules and client appointments
- Respond quickly to changes in availability and update our practice management system
- Conduct onboarding calls with families and support risk assessment processes
- Manage the administration task queue and delegate tasks effectively
- Oversee invoicing and service delivery summaries across NDIS, Medicare, and private funding
- Generate and maintain Therapy Support Plans
- Prepare accurate reports on caseloads, productivity, and client data What You’ll Bring
- Strong organisational skills and the ability to thrive in a fast‑paced, high‑volume environment
- Confident, empathetic communication with families and clinicians
- Ability to collaborate effectively with therapists, leadership, and external stakeholders
- Proficiency in phone, email, and PMS‑based communication
- Knowledge of the NDIS and experience in a therapy or healthcare setting (highly regarded)
- Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid What’s in It for You?
- A welcoming, supportive clinic team that values your contribution
- Ongoing training, development, and genuine career progression
- The opportunity to make a meaningful impact on the lives of children and families About Us
Early Start Australia is a national leader in multidisciplinary allied health services, delivering evidence‑based early intervention therapies to children and their families. Our mission is to create brighter futures and that starts with the people who support our clients every day.
Ready to Apply?
If you’re looking for a role where your work truly matters and where your skills are recognised and supported, we’d love to hear from you!
Apply now and become part of a growing organisation that’s changing lives every day.
If you have any questions or queries on the position before applying, please contact Ashling at Ashling.Courtney@apm.net.au
Early Start Australia places a high priority on the principles of respect, equity and diversity. As an employer of choice, we strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

Responsibilities

Coordinate and optimise therapist schedules and client appointments; Respond quickly to changes in availability and update practice management system; Conduct onboarding calls with families and support risk assessment processes; Manage the administration task queue and delegate tasks effectively; Oversee invoicing and service delivery summaries across NDIS, Medicare, and private funding; Generate and maintain Therapy Support Plans; Prepare accurate reports on caseloads, productivity, and client data

Requirements

Strong organisational skills and ability to thrive in a fast-paced, high-volume environment; Confident, empathetic communication with families and clinicians; Ability to collaborate effectively with therapists, leadership, and external stakeholders; Proficiency in phone, email, and PMS-based communication; Working with Children Check; National Police Check; NDIS Worker Screening; CPR & First Aid

Nice to have

Knowledge of the NDIS; experience in a therapy or healthcare setting

Benefits

A welcoming, supportive clinic team that values your contribution; Ongoing training, development, and genuine career progression; The opportunity to make a meaningful impact on the lives of children and families