Tier 1 Tech Support Representative (VoIP)

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

Requirements

Must be able to work a flexible schedule and in hybrid modality; High School Diploma; Minimum 85% English proficiency (written and verbal); Strong communication and customer service skills; Basic knowledge of software and hardware troubleshooting; Experience with remote desktop tools (e.g., TeamViewer, AnyDesk); Basic understanding of networking; Network monitoring concepts; Routing fundamentals; Basic cybersecurity awareness; Basic Linux knowledge

Nice to have

1 year of experience in tech support, desktop support, or similar; CCNA knowledge; Exposure to telephone systems / PBX

Benefits

Parking Subsidy; Life and Medical Insurance; Growth opportunities; All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)