Title Processing Supervisor - DMP

We are seeking a Title Processing Supervisor with experience in title processing and supervision of team(s). You will be part of leading our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing.

Responsibilities

Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability; Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations; Create and implement streamlined processes and procedures to enhance team accuracy and efficiency; Collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction on a regular basis

Requirements

5+ years of experience in vehicle title processing; Preference for additional experience in automotive-related customer service roles; Minimum of 1 year of supervisory experience in a title department or leading a team; Self-starter with a proactive mindset, capable of working independently with minimal supervision; Excellent written and verbal communication skills; Problem-solving ability and the capacity to identify successful outcomes; Positive attitude with a customer-centric approach; Ability to troubleshoot and resolve end-user issues, and escalate as necessary; Data-driven mindset, actively seeking opportunities to improve department processes

Nice to have

Experience utilizing Google Suite and Slack

Benefits

Competitive pay; Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US); Immediately vested 401K (US) or RRSP (Canada) with company match; Paid Vacation, Personal, and Sick Time; Paid maternity and paternity leave (US); Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US); Robust Employee Assistance Program; Employer paid Leap into Service Day to volunteer; Tuition Reimbursement for eligible programs; Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization; Company culture of internal promotions, diverse career paths, and meaningful advancement